RSM provides you access to the largest z infrastructure skills pool available - carefully vetted, not only for their skills and track record, but for their professionalism, integrity and communication skills.
Our deep understanding of mainframe infrastructures means we can rapidly deliver tangible and enduring client value. As a process mature, expert provider, we ensure that our clients benefit from as much knowledge transfer as possible. By our readiness to take on comprehensive problem-ownership, and through our enthusiasm and delivery focus, we consistently exceed expectations.
RSM Partner provides its clients with a wide range of mainframe consultancy skills, ranging from purely technical assignments through to business case development, strategy formulation and complex mainframe implementation programs; our considerable domain knowledge is predicated on over 1000+ person years of mainframe experience.
In particular, RSM Partners offers:
The skills we offer span the full spectrum of z infrastructure, associated subsystems, networks and hardware including:
RSM's clients benefit from being able to rapidly access our deep and independent expert services via channels that are most appropriate to their business needs, irrespective of whatever vendor product appears to be causing the problem. As our customers will attest, we provide a quick, responsive and pragmatic, ‘no nonsense’ service.
RSM’s standard support contract provides telephone and email access, to our zSeries technical support specialists, who will provide remote software support services. This includes both IBM and 3rd party software products on the customer’s System z processor. Among other things, this support covers: call logging / passing; incident / problem analysis; and workaround provision to get business back on their feet quickly while permanent fixes are being sought.
Depending on the client’s specific support requirements, RSM provides support via tiered levels of delivery: via telephone; remote access via VPN; and provision of an emergency on-site presence.
Responding to customer business requirements, RSM is able to readily configure its physical and manpower resources so as to provide a broad range of z infrastructure function outsource options.
These objectives that can be achieved by RSM providing the optimal blend of on-site and off-site service components - arrangements that can be extended to us running and operating the environment / machine for you.
With PRINCE2 accreditions, RSM Project Managers have extensive, ‘real world’ experience of delivering and managing complex, high value IT based projects for blue chip organisations.
Through a combination of effective stakeholder management and strict financial control, we ensure that our projects are implemented on time, to budget and in accordance with the customer’s quality criteria. By tracking milestones and deliverables to plan, and through detailed weekly reporting, we keep the customer up to date with progress at all times. In addition, detailed RAID management ensures that the customer is fully aware of all of the risks and issues that exist at any point in time.